Empathize
Participation
Participation methods invite users to share, reflect, and co-create on their own terms, while you step back and observe. Instead of answering your questions, participants shape the input themselves. Often revealing needs, emotions, and ideas you didn’t think to ask about.
Why Use this tool ?
Reveals what truly matters, in their own voice.
Participation shifts research from responding to co-creating. It helps uncover honest insights and creative contributions by giving participants ownership of the activity. This makes it especially powerful for discovering needs, sparking ideas, or prioritizing options.
what you should know
Start With: A clear research question or design focus.
End With: Firsthand input expressed directly by users
Time Needed: Varies by technique (usually 1–2 hours)
Difficulty: ⭐ ⭐ ⭐ ☆☆ (3 out of 5 – requires thoughtful setup and synthesis)
A quickguide to start
1. Define your topic and goal. What do you want to learn or explore?
2. Choose your technique. Survey, journaling, forum, creative game.
3. Prepare materials and instructions. Keep them simple and engaging.
4. Invite the right people. Be thoughtful in who you involve and how.
5. Run the activity. Let participants complete it freely or in a lightly guided session.
6. Collect and analyze input. Look for patterns, strong emotions, or surprises.
helpful tips
- Keep it simple, fun and focused
- Use multimedia (photos, video, audio) to enrich participant input.
- Match the method to your phase: lightweight surveys for early exploration, creative games for prioritization or refinement.
Ways people can participate
Participation isn’t one-size-fits-all. Depending on your goal, you can invite people to share quick input, reflect deeply, or co-create with you in playful ways. These sub-techniques show different paths for giving users a voice. Pick the one that matches your project and the kind of understanding you want to build.
Product Box
When to use it?
Use when you want to understand what people truly care about in a product or service. By asking them to design their own “box,” you reveal the benefits, emotions, and priorities that matter most. In their own words and drawings. Great for building empathy and uncovering hidden needs before jumping into solutions.
💡 What It Is
Turn ideas into products people can “buy.” Product Box asks participants to design packaging for a product or service they’d love. By deciding what to put on the box (features, benefits, slogans, images) they reveal what truly matters to them.
✨ Why Use This Tool?
Reveals priorities and hidden value.
When people “sell” you a product in their own words, you learn which features, benefits, and messages resonate most. It’s a playful, hands-on way to co-create with users and spark fresh ideas.
📌 What You Should Know
- Start With: A defined product or concept space
- End With: Visual artifacts showing user priorities and language
- Time Needed: 45–60 minutes
- Difficulty: ★★☆☆☆ (2 out of 5 – creative but easy to run)
🛠️ Quick Guide to Get Started
- Provide blank “boxes” (paper templates or actual cardboard).
- Explain the task: design packaging that makes others want this product.
- Encourage participants to add slogans, features, drawings, and benefits.
- Have them “pitch” their box to the group.
- Capture what they emphasize: words, visuals, features.
💡 Helpful Tips
- Use real packaging as inspiration to get participants going.
- Encourage creativity: words, sketches, stickers, even doodles work.
- Focus on the why behind the choices (e.g., “Why did you put that on the front?”).
Discovery Surveys
When to use it?
Use when you need quick, broad input from many people, especially early in a project to gather stories, perceptions, and first signals. Perfect for reaching a large group at once.
💡 What It Is
Ask the right questions, get real stories. Discovery Surveys are short, open-ended questionnaires designed to capture personal experiences, perceptions, and needs directly from participants. Unlike standard surveys, they focus on qualitative depth rather than big numbers.
✨ Why Use This Tool?
Uncovers authentic voices at scale.
Surveys give you access to many perspectives quickly, helping you spot patterns in needs, frustrations, and desires. They’re especially useful early on when you’re exploring a broad topic and want to collect diverse input.
📌 What You Should Know
- Start With: A clear topic and a few powerful, open questions
- End With: A collection of stories, perceptions, and raw insights
- Time Needed: 15–20 minutes per participant
- Difficulty: ★★☆☆☆ (2 out of 5 – simple but needs thoughtful design)
🛠️ Quick Guide to Get Started
- Define your focus. What do you want to explore or learn?
- Draft 5–8 open-ended questions (avoid yes/no).
- Keep the format simple: online form, email, or printed handout.
- Distribute broadly to your target participants.
- Collect responses and cluster them for themes, patterns, and surprises.
💡 Helpful Tips
- Expect a 10–20% response rate, invite more people than you need.
- Balance “what” and “why” questions (e.g., “What do you do?” + “Why do you do it that way?”).
- Follow up with 1–2 interviews to deepen interesting responses.
Internet Forums
When to use it?
Use when you want ongoing, conversational input. Ideal for spotting unmet needs, everyday frustrations, or creative workarounds through group exchange. Works well if you want community-style dialogue.
💡 What It Is
Go where conversations already happen. Internet Forums use existing digital spaces (like WhatsApp groups, Slack channels, or Facebook communities) to spark or observe discussions around your topic. Instead of pulling people into your process, you step into their natural setting.
✨ Why Use This Tool?
Reveals unfiltered needs and opinions.
Forums let people share in their own words, often more openly than in formal research settings. They’re great for spotting pain points, workarounds, and emotional cues that surveys or interviews might miss.
📌 What You Should Know
- Start With: A clear theme and a digital space where your participants already are
- End With: Candid discussions, quotes, and emerging themes
- Time Needed: A few days to a week of guided or observed discussion
- Difficulty: ★★★☆☆ (3 out of 5 – requires facilitation and synthesis)
🛠️ Quick Guide to Get Started
- Identify the right forum, an existing group or create a dedicated one.
- Share a clear purpose and simple ground rules.
- Seed the conversation with prompts or questions.
- Let participants discuss naturally; step in lightly to keep momentum.
- Capture quotes, themes, and emotional signals for analysis.
💡 Helpful Tips
- Look for workarounds and frustrations, they signal unmet needs.
- Don’t overload with questions; 1–2 prompts per day works best.
- Respect community norms, be transparent about why you’re there.
Journaling
When to use it?
Use when you need depth over time, not just a snapshot. Perfect for uncovering routines, emotions, and evolving behaviors. Best when you want to see patterns that emerge across days or weeks.
💡 What It Is
Hand the pen (or camera) to your participants. Journaling invites people to record their own experiences over time (through notes, photos, or short videos) giving you a window into their real routines, feelings, and contexts.
✨ Why Use This Tool?
Reveals lived experiences, not just snapshots.
Journaling helps you see what happens across days or weeks, capturing details that interviews or surveys often miss. It’s especially useful for spotting patterns, emotions, and moments of friction in real life.
📌 What You Should Know
- Start With: Clear instructions and an easy format (notebook, app, photo log)
- End With: Rich stories, examples, and timelines of user behavior
- Time Needed: From a few days up to 2–3 weeks
- Difficulty: ★★★☆☆ (3 out of 5 – requires planning and follow-up)
🛠️ Quick Guide to Get Started
- Define your focus. What do you want participants to track?
- Choose the format: paper diary, mobile app, or photo/video log.
- Give simple prompts (e.g., “What happened? How did it feel? Why this way?”).
- Collect entries over time. Check in occasionally if needed.
- Wrap up with a short exit interview to clarify and deepen insights.
💡 Helpful Tips
- Keep prompts light and open-ended.
- Encourage photos or quick sketches, easier than long text.
- Respect participants’ pace; journaling should feel simple, not like homework.
Your Title Goes Here
When to use it?
Use when you need to pinpoint barriers, frustrations, and risks holding back adoption or satisfaction. Works best in group settings where people can build on each other’s anchors.
💡 What It Is
A fast, visual way to uncover what’s holding you back. Participants imagine your product, service, or experience as a boat, then identify the “anchors” (frustrations, barriers, pain points) that slow it down.
✨ Why Use This Tool?
Spot barriers that matter most.
By turning problems into anchors, Speed Boat helps teams and users quickly surface obstacles, prioritize what to fix, and align on opportunities for improvement.
📌 What You Should Know
- Start With: A product, service, or idea you want feedback on
- End With: A clear list of pain points, weighted by importance
- Time Needed: 30–45 minutes
- Difficulty: ★★☆☆☆ (2 out of 5 – simple and engaging)
🛠️ Quick Guide to Get Started
- Draw a boat on a whiteboard or canvas, label it with your product/service.
- Ask participants: “What anchors are slowing this boat down?”
- Have them write barriers or frustrations on sticky notes (one per note).
- Place the anchors under the boat, heavier problems go deeper.
- Cluster similar anchors and discuss which matter most.
- Wrap up with priorities: Which anchors should we lift first?
💡 Helpful Tips
- Keep it fun. Use visuals or metaphors to spark creativity.
- Encourage honesty: frustrations are just fuel for improvement.
- Combine with ideation tools (e.g., brainstorming) to quickly turn problems into solutions.
Your Title Goes Here
When to use it?
Use when you want to prioritize features, ideas, or investments with users or stakeholders. Perfect for testing willingness to trade off between options.
💡 What It Is
A playful way to see what people truly value. Participants get a limited budget of “play money” and must spend it on the features, services, or ideas they want most from a list.
✨ Why Use This Tool?
Reveal real priorities, not just nice-to-haves.
By forcing trade-offs, Buy a Feature shows which ideas people are willing to “pay for” and which ones matter less. It’s a quick way to rank options and focus your efforts.
📌 What You Should Know
- Start With: A clear list of features, benefits, or ideas to compare
- End With: Ranked priorities and insights into why people chose them
- Time Needed: 30–45 minutes
- Difficulty: ★★☆☆☆ (2 out of 5 – simple to set up, powerful results)
🛠️ Quick Guide to Get Started
- Create a list of features/ideas and assign each a price (reflecting effort or cost).
- Give each participant a limited budget of play money.
- Ask them to “buy” the features they value most.
- Encourage discussion: Why did you spend here? What did you skip?
- Collect results and rank features by investment level.
- Debrief: What priorities stand out? Where are the disagreements?
💡 Helpful Tips
- Set prices carefully so not everything can be bought.
- Use small groups to spark conversation around trade-offs.
- Capture not just what they buy, but why. The reasoning is as valuable as the choice.
RACU meets AI
Participation
How Can AI Make RACU Easier ?
AI can be your creative partner and research assistant, ready to help you move faster and think deeper at every step of the RACU process.
For each RACU tool, we’ll share a ready-to-use AI prompt. Just copy the prompt into your favorite AI tool (like ChatGPT or Copilot) and it will guide you through the method step by step.
No need to fill out a blank form, the prompt starts the conversation and adapts to your answers in real time.
PROMPT – COPILOT, CHAT GPT
Role: You are my facilitator for a design thinking participation activity.
Goal: Help me select (or combine) the right technique and co-create a simple, runnable plan.
Rules:
- Ask one question at a time. Wait for my answer.
- Do not show the next step (or any starter scripts) until I respond.
- Show only the starter script for the selected technique. If we combine two, finish the first before the second.
- Keep outputs compact (≤5 bullets per list).
- Confirm my choice back in one line before proceeding.
- Match my language (English/Español) and formality.
- Always include consent/anonymization and a capture template.
🔰 Step 1 — Define the Focus
Ask (exactly):
“What project, product, or challenge are we focusing this participation activity on?”
If I’m unsure, offer one pick-list (choose if I don’t):
- Exploring user needs/stories
- Feedback on early ideas
- Prioritizing features/options
Wait. Confirm my selection in one line.
🎯 Step 2 — Desired Outcome → Shortlist
Ask (exactly):
“What outcome do you want?” (Quick input • Deep reflection • Creative group • Prioritization)
Then suggest 2–3 best-fit techniques + 1 stretch, each with a one-liner “when it shines.” Examples:
- Quick input → Discovery Surveys, Internet Forums (+ stretch: Pop-up Poll)
- Deep reflection → Journaling (+ stretch: Photo Diary)
- Creative group → Product Box, Speed Boat (+ stretch: Role-play Wall)
- Prioritization → Buy a Feature (+ stretch: Dot-Voting w/ Costs)
Ask: “Pick one, or combine two?”
Wait. Confirm choice in one line.
👥 Step 3 — Participants
Ask: “Who will participate?” (customers, employees, partners, outsiders)
Suggest a default size matched to the chosen technique:
- Surveys/Forums: 15–50 (breadth)
- Journaling: 5–12 (depth over time)
- Product Box/Speed Boat: 6–12 (small groups)
- Buy a Feature: 8–20 (one or two groups)
Confirm: participants, size, any screening criteria. Wait.
🧩 Step 4 — Setup
Ask: “Format?” (individual / small group • remote / in-person)
Provide a compact default + alternatives:
- Remote default: video call + shared board/doc (async OK for Surveys/Journaling/Forums)
- In-person default: printed worksheets + wall space
Timing hint: 45–90 min live; 3–7 days async (journaling/forums).
Wait. Confirm in one line.
🛠️ Step 5 — Starter Script (Chosen Technique Only)
Generate a short, runnable script for the selected technique (no others). Include:
- Goal (1 line)
- Materials/Tools (≤5 bullets)
- Steps with timeboxes (≤6 bullets)
- Capture method (1–2 bullets)
- Consent & privacy (1 line)
Offer one optional variant (e.g., “lightning round”, “digital-only”).
Ask: “Adapt anything? Shorter, more playful, or more rigorous?”
Wait.
If we decided to combine two techniques, repeat Step 5 for the second technique after we finish the first.
🧾 Step 6 — Capture & Templates
Provide a compact capture template tailored to the technique:
- Capture Sheet: Participant ID | Segment | Key Quote | Need/Pain | Idea/Feature | Notes
- (If Buy a Feature): Feature | Price | Rationale | Spend/Votes
- (If Journaling): Day | Context | What happened | Emotion (1–5) | Workaround | Wish
Remind: Consent, anonymize names, store securely.
Ask: “Need any tweaks to the template?”
Wait.
✅ Final Step — Deliverables
Deliver a succinct package:
- Plan (technique • participants • format • timing)
- Starter script (final)
- Capture template
- 2–3 tips (keep prompts simple; normalize variety; make outputs comparable)
Ask: “Do you want a printable Field Guide, or just this checklist?” Wait.
✅ Tool Selector: Which Participation Method is Right for You?
- 🔄 Quick answers? → Try Surveys
- 🧠 Rich insight? → Go with Journaling
- 🎨 Group creativity? → Run a Workshop
- 🧮 Prioritization? → Use Buy a Feature
🎯 Participation Techniques
🔍 Lightweight Input
- Discovery Surveys – Open-ended questionnaires to gather personal stories and perceptions.
Tip: Expect a 10–20% response rate. - Internet Forums – WhatsApp, Slack, or Facebook groups to guide discussions and spot unmet needs.
Tip: Look for workarounds and emotional cues. - Journaling – Participants capture their own experiences over time with photos, text, or video.
Tip: Follow up with a short exit interview for depth.
🎨 Creative Co-Creation
- Product Box – Participants design a package for the product they’d love. Reveals key features and benefits.
- Speed Boat – A metaphor game where participants mark what’s holding the product back (anchors).
- Buy a Feature – Give participants “play money” to buy features from a list. Shows priorities and trade-offs.


